{"id":6884,"date":"2025-06-26T17:20:26","date_gmt":"2025-06-26T22:20:26","guid":{"rendered":"https:\/\/petroilsa.com\/?page_id=6884"},"modified":"2025-07-08T17:07:42","modified_gmt":"2025-07-08T22:07:42","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/petroilsa.com\/en\/pqrs\/","title":{"rendered":"PQRS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6884\" class=\"elementor elementor-6884\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10fd4ce e-flex e-con-boxed e-con e-parent\" data-id=\"10fd4ce\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a0e42c1 e-con-full e-flex e-con e-child\" data-id=\"a0e42c1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-361ebef animated-slow elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"361ebef\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/petroilsa.com\/\">Volver al inicio<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04309fb animated-slow elementor-widget elementor-widget-heading\" data-id=\"04309fb\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">FORMULARIO PARA PETICIONES, QUEJAS, RECLAMOS Y\/O SUGERENCIAS - PQRS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93f8809 elementor-widget__width-initial elementor-align-center elementor-widget elementor-widget-lottie\" data-id=\"93f8809\" data-element_type=\"widget\" data-settings=\"{&quot;source_json&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/petroilsa.com\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/ScrollDown2.json&quot;,&quot;id&quot;:2675,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;loop&quot;:&quot;yes&quot;,&quot;source&quot;:&quot;media_file&quot;,&quot;caption_source&quot;:&quot;none&quot;,&quot;link_to&quot;:&quot;none&quot;,&quot;trigger&quot;:&quot;arriving_to_viewport&quot;,&quot;viewport&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;play_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;start_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;end_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;renderer&quot;:&quot;svg&quot;}\" data-widget_type=\"lottie.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"e-lottie__container\"><div class=\"e-lottie__animation\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9cc96ba e-con-full e-flex e-con e-child\" data-id=\"9cc96ba\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3df15d8 elementor-widget elementor-widget-text-editor\" data-id=\"3df15d8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pensando en nuestros clientes, aliados estrat\u00e9gicos, distribuidores y comunidad, en Petroil S.A. habilitamos este formulario para que puedas presentar tus Peticiones, Quejas, Reclamos y\/o Sugerencias (PQRS). Nuestro compromiso es atenderte con oportunidad, transparencia y calidad.<\/p><p>Ten en cuenta lo siguiente:<\/p><ul><li>Al radicar tu solicitud, autorizas el tratamiento de tus datos personales conforme a la Ley 1581 de 2012 y nuestra Pol\u00edtica de Tratamiento de Datos Personales.<\/li><li>Por favor, diligencia todos los campos del formulario. Si no completas la informaci\u00f3n, es posible que no podamos atender tu solicitud de forma adecuada.<\/li><li>Una vez env\u00edes tu PQRS, recibir\u00e1s en el correo electr\u00f3nico registrado un n\u00famero de radicado o C\u00f3digo \u00danico Num\u00e9rico (CUN), con el cual podr\u00e1s hacer seguimiento.<\/li><li>Petroil S.A. te dar\u00e1 respuesta en un plazo m\u00e1ximo de quince (15) d\u00edas h\u00e1biles contados desde la fecha de presentaci\u00f3n. La respuesta se enviar\u00e1 al correo que indiques en el formulario. Si no recibes respuesta dentro de este plazo, tu solicitud se considerar\u00e1 resuelta a tu favor por Silencio Administrativo Positivo, y deber\u00e1 hacerse efectiva dentro de las siguientes setenta y dos (72) horas.<\/li><li>Si tu solicitud est\u00e1 relacionada con temas contractuales, log\u00edsticos, t\u00e9cnicos o de facturaci\u00f3n, recuerda adjuntar la informaci\u00f3n y documentos de soporte necesarios. Si a\u00fan no los tienes, podr\u00e1s enviarlos m\u00e1s adelante como respuesta al requerimiento que recibir\u00e1s por correo.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea60610 elementor-widget elementor-widget-text-editor\" data-id=\"ea60610\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>RECURSOS<\/strong><\/p><p>En caso de que Petroil S.A. no resuelva a tu favor una petici\u00f3n o reclamo relacionado con condiciones contractuales, operativas o comerciales, tienes derecho a presentar un recurso, seg\u00fan corresponda:<\/p><p><strong>Recurso de Reposici\u00f3n:<\/strong> Para que Petroil revise nuevamente tu solicitud y la decisi\u00f3n tomada.<\/p><p><strong>Recurso de Reposici\u00f3n y en Subsidio de Apelaci\u00f3n:<\/strong> Para que, si no se accede a tu solicitud, el expediente sea enviado a la autoridad competente (como la Superintendencia de Industria y Comercio o el Ministerio de Minas y Energ\u00eda) para una decisi\u00f3n definitiva.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-115f0f3 e-con-full e-flex e-con e-child\" data-id=\"115f0f3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-253b022 animated-slow elementor-widget elementor-widget-heading\" data-id=\"253b022\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfCu\u00e1ndo presentar una PQR en Petroil?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f66c0d5 elementor-widget elementor-widget-n-accordion\" data-id=\"f66c0d5\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2580\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2580\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Peticiones <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2580\" class=\"elementor-element elementor-element-1c85e18 e-con-full e-flex e-con e-child\" data-id=\"1c85e18\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e04812e elementor-widget elementor-widget-text-editor\" data-id=\"e04812e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Solicitudes de informaci\u00f3n o servicio:<\/p><ul><li>Requerir especificaciones t\u00e9cnicas de un combustible (ej. ULSD, VLSFO, P50 10, etc.)<\/li><li>Consultar sobre requisitos para establecer una relaci\u00f3n comercial<\/li><li>Solicitar certificados de calidad o fichas t\u00e9cnicas<\/li><li>Pedir cotizaciones, disponibilidad o condiciones de entrega<\/li><li>Solicitar visita comercial o asesor\u00eda t\u00e9cnica especializada<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2581\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2581\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quejas <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2581\" class=\"elementor-element elementor-element-baeb18a e-con-full e-flex e-con e-child\" data-id=\"baeb18a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d9dbd5 elementor-widget elementor-widget-text-editor\" data-id=\"3d9dbd5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Inconformidades con la atenci\u00f3n o experiencia de servicio:<\/p><ul><li>Mal servicio o trato inadecuado por parte del personal<\/li><li>Demoras injustificadas en la entrega o despacho de combustible<\/li><li>Falta de respuesta oportuna a requerimientos previos<\/li><li>Informaci\u00f3n confusa, imprecisa o incompleta<\/li><li>Otros<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2582\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2582\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Reclamos <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2582\" class=\"elementor-element elementor-element-7283aba e-con-full e-flex e-con e-child\" data-id=\"7283aba\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6f924a elementor-widget elementor-widget-text-editor\" data-id=\"c6f924a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Inconformidades con productos, servicios o compromisos:<\/p><ul><li>Error en la facturaci\u00f3n o cobro de servicios no pactados<\/li><li>Incumplimiento en las condiciones de entrega o vol\u00famenes acordados<\/li><li>Recepci\u00f3n de combustible en condiciones distintas a las prometidas<\/li><li>Problemas log\u00edsticos o fallos en la cadena de suministro<\/li><li>Reporte de impactos ambientales o incidentes operacionales<\/li><li>Otros<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2583\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2583\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Sugerencias <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2583\" class=\"elementor-element elementor-element-c34d716 e-con-full e-flex e-con e-child\" data-id=\"c34d716\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb30928 elementor-widget elementor-widget-text-editor\" data-id=\"bb30928\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Propuestas para mejorar productos, procesos o experiencia:<\/p><ul><li>Recomendaciones sobre procesos de atenci\u00f3n o soporte t\u00e9cnico<\/li><li>Sugerencias para ampliar el portafolio de combustibles alternativos<\/li><li>Comentarios sobre sostenibilidad, tecnolog\u00eda o seguridad operativa<\/li><li>Ideas para mejorar la experiencia del cliente corporativo o distribuidor<\/li><li>Otros<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d085203 e-con-full e-flex e-con e-child\" data-id=\"d085203\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-487bf66 animated-slow elementor-widget elementor-widget-heading\" data-id=\"487bf66\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cuentanos tu caso <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db4c5f3 elementor-widget__width-initial elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"db4c5f3\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"Formulario_pqrs\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"6884\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"db4c5f3\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"PQRS\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"6884\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNombre\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre completo\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tcorreo electr\u00f3nico\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Correo electr\u00f3nico\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_f80ab87 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_f80ab87]\" id=\"form-field-field_f80ab87\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Numero de contacto\" required=\"required\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_387b3b7 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_387b3b7]\" id=\"form-field-field_387b3b7\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Raz\u00f3n social\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_bf1d38e elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_bf1d38e]\" id=\"form-field-field_bf1d38e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Ubicaci\u00f3n\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_8924ac6 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_8924ac6]\" id=\"form-field-field_8924ac6\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Cargo\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Mensaje\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_070433e elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_070433e\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_070433e]\" id=\"form-field-field_070433e\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" checked=\"checked\">\n\t\t\t\t<label for=\"form-field-field_070433e\">Acepto politica de tratamiento de datos personales<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Volver al inicio FORMULARIO PARA PETICIONES, QUEJAS, RECLAMOS Y\/O SUGERENCIAS &#8211; PQRS Pensando en nuestros clientes, aliados estrat\u00e9gicos, distribuidores y comunidad, en Petroil S.A. habilitamos este formulario para que puedas presentar tus Peticiones, Quejas, Reclamos y\/o Sugerencias (PQRS). Nuestro compromiso es atenderte con oportunidad, transparencia y calidad. Ten en cuenta lo siguiente: Al radicar tu [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6884","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/petroilsa.com\/en\/wp-json\/wp\/v2\/pages\/6884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petroilsa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petroilsa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/petroilsa.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/petroilsa.com\/en\/wp-json\/wp\/v2\/comments?post=6884"}],"version-history":[{"count":5,"href":"https:\/\/petroilsa.com\/en\/wp-json\/wp\/v2\/pages\/6884\/revisions"}],"predecessor-version":[{"id":6950,"href":"https:\/\/petroilsa.com\/en\/wp-json\/wp\/v2\/pages\/6884\/revisions\/6950"}],"wp:attachment":[{"href":"https:\/\/petroilsa.com\/en\/wp-json\/wp\/v2\/media?parent=6884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}